This Privacy Policy (the “Policy”) outlines the terms under which Palaces Jewellery and its subsidiaries (collectively referred to as “Palaces”, “we”, “us”, or “our”) collect, use, disclose, and protect Personal Information obtained when you access or use www.palacesjewellery.com (the “Website”). It also explains who has access to your data, your rights regarding your Personal Information, and how to contact us to exercise those rights or address any questions about data protection.

By using the services provided on this Website, you expressly agree to the terms of this Policy and consent to the collection, usage, and sharing of your information as described herein. If any conflict arises between this Policy and the applicable data protection laws in your jurisdiction, the relevant laws will take precedence.

Palaces Jewellery reserves the right to amend, update, or replace this Policy at any time without prior notice. Please review it periodically for updates.

Personal, Private, User Data Information

Palaces Jewellery may collect, process, and store the following categories of Personal Information when you register as a customer with us online via the Website, in-store, or over the telephone; update your account information; make a purchase; participate in surveys for marketing purposes; engage in promotions; or communicate with us. This information may include, but is not limited to:

Your name, address, phone number, and email address
Purchase and transaction history
Billing information
Interests and preferences
Any other Personal Information necessary for order fulfillment or to provide requested services

General, Technical, Public Data Information

We may also collect general, non-personally identifiable information during your visits to and use of the Website. This information includes:

Your IP address
The date and time you access the Website
The duration of your visit
Your browsing history (recorded through the text and graphics files that make up each page)
The Internet address of the website from which you linked directly to our Website
Other general data that helps us improve your user experience

Debit Card & Credit Card Information

Palaces Jewellery guarantees that all credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Web Browsing Cookies

In addition to the Personal Information and General Information we collect through the Website, our Website uses cookies, and by using the Website, you consent to this use.

Cookies are small files stored on your device that enable our Website to recognize you, track new and returning users, and record session information to improve your browsing experience. Most web browsers are set to accept cookies by default; however, you have the option to disable cookies through your browser settings if you prefer. Please note that disabling cookies may limit the functionality of the Website and impact your user experience.

Confidentiality of Collected Data

Palaces Jewellery is committed to safeguarding your Personal Information and General Information. We will not share, sell, or rent your information to any third parties, except in the following circumstances:

When we have your explicit permission;
If required to do so by law or any governing authority;
To protect the rights, property, or safety of Palaces Jewellery, our customers, or others; and
When it is necessary to enable us to perform services requested by you.

Your trust is of utmost importance to us, and we ensure that any sharing of information is conducted with strict adherence to applicable privacy laws.

External Third-Party Website Link References

As a convenience to our users, our Website may include hyperlinks to third-party websites that are beyond our control. Palaces Jewellery is not responsible or liable for the content, policies, or practices of these external websites.

We strongly recommend that you exercise caution and carefully review the privacy policies of any third-party websites before sharing your Personal Information. Your interactions with such websites are governed by their own terms and conditions, not those of Palaces Jewellery.

Online Website, Digital Platform Security

At Palaces Jewellery, safeguarding your information and preventing unauthorized access is our top priority. We take all reasonably necessary steps to protect your Personal Information from unauthorized access, use, alteration, disclosure, or destruction.

To ensure the security of your Personal Information and General Information, we have implemented robust physical, electronic, and managerial measures. However, while we strive to provide the highest level of security, we cannot guarantee that information transmitted through this Website or via email is entirely secure. Additionally, we are not liable for any unauthorized access by third parties.

We encourage you to take precautions to protect your own data, including using secure passwords and avoiding sharing sensitive information over unsecured channels.

Applicable Legal Provisions

This Policy, along with your access to and use of our Website, is governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai, without regard to its conflict of law principles.

Any disputes arising from this Policy or related to our handling of your Personal Information and General Information shall fall under the exclusive jurisdiction of the courts in Dubai.

Communication, Assistance, Contact Information

You have the right to request access to any Personal Information we hold about you, correct inaccuracies, and update any outdated information.

In certain circumstances, you may also request the erasure of your Personal Information or a restriction on its use.

Additionally, you have the right to object to the processing of your Personal Information in some cases. For example, you can ask us to stop sending you direct marketing communications at any time. Please note, however, that we may still send you service-related (non-marketing) communications, such as updates on your order status.

You may unsubscribe from marketing communications at any time by:

Emailing us at the address below,
Updating your communication preferences in the Preference Centre under your Account on the Website, or
Clicking the ‘unsubscribe’ link in any Palaces Jewellery marketing emails.

To exercise your rights, or for any queries, complaints, or recommendations regarding this Policy, please contact us at:

Email: info@palacesjewellery.com
Head Office Address: Palaces Jewellery
Office # 102, Hindi Plaza 1,
Gold Souk Extension, Deira, Dubai, P.O. Box 29807
United Arab Emirates

Branch 1 Address: Palaces Jewellery
Shop 5, Dalmook Bldg., Gate 3
Old Gold Souk, Deira, Dubai, P.O. Box 29807
United Arab Emirates

Branch 2 Address: Palaces Jewellery
Shop 4&5, Mohammed Al Ghurair Building, Gate 1
Old Gold Souk, Deira, Dubai, P.O. Box 29807
United Arab Emirates

We will make every effort to respond to your requests promptly.