服務條款
SECTION 1 - TERMS OF SERVICE AGREEMENT
1.1 This website is operated by Palaces Jewellery. Throughout the site, “we,” “us,” and “our” refer to Palaces Jewellery. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).
1.2 These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors. Please read them carefully. If you do not agree to these Terms, you may not use the website or its services.
1.3 We may update these Terms at any time by posting changes here. It is your responsibility to review this page periodically. Continued use of the website after updates constitutes acceptance of the changes.
SECTION 2 - ACCOUNT REGISTRATION
2.1 To use certain features, you must register and provide true, accurate, current, and complete information. If your details change, notify us immediately at info@palacesjewellery.com. We may update registration requirements as needed.
2.2 Keep your account password unique and secure. Notify us immediately of any unauthorized access or security breaches. While we are not responsible for losses caused by unauthorized account use, you may be liable for losses incurred by us or others.
SECTION 3 - PURCHASE REQUIREMENT
3.1 Purchasing from our website is limited to individuals who can legally form contracts under the laws of the United Arab Emirates.
3.2 To place an order, you must provide accurate personal details, including your real name, phone number, email address, and payment information. You confirm that the payment details are valid, correct, and belong to you as stated in the billing information to ensure successful transactions and communication. For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 4 - PRODUCT AVAILABILITY
4.1 We only offer products that are in stock and ready for dispatch. Occasionally, delays from our suppliers or quality issues may prevent delivery. In such cases, we will notify you by email and refund your payment within 30 days.
4.2 If a product is out of stock due to high demand, we will inform you by email promptly.
SECTION 5 - PRICE AND SERVICE MODIFICATION
5.1 Product prices may change without notice.
5.2 We can modify or discontinue the Service or its content at any time without notice.
5.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - ORDER ACCEPTANCE
6.1 When you place an order, you will receive an email confirming we received it. This email is not order acceptance. The contract is completed when we dispatch your products and send a second email with tracking details. The sale contract is concluded in the United Arab Emirates.
6.2 We reserve the right to refuse or cancel your order if:
- Payment authorization fails.
- Shipping restrictions apply.
- The product is out of stock or does not meet quality standards.
- You do not meet our eligibility criteria.
We may notify you via the contact details provided.
6.3 We may also refuse orders or service at our discretion and are not liable to you or third parties for this decision.
6.4 If a pricing error is discovered, we will notify you as soon as possible. We are not obligated to fulfill orders for incorrectly priced products. If payment has been made, we will refund the full amount. If the product is recalled in transit, we will process the refund once it is returned to us.
6.5 We can also limit any order at our discretion. This includes limiting quantities per person, household, or order, and identifying orders using the same account, credit card, billing, or shipping address.
SECTION 7 - METHOD OF PAYMENT
7.1 We accept payments online using Visa and MasterCard credit/debit card in AED, and other methods clearly listed on the website. Once your transaction is complete, the payment will be debited and cleared from your account. You confirm that the card used belongs to you.
7.2 All cardholders are subject to validation and authorization by their card issuer. If payment is declined, we are not responsible for delays or non-delivery.
7.3 While we take reasonable steps to keep your order and payment details secure, we cannot be held liable for unauthorized access unless caused by our negligence.
SECTION 8 - DELIVERY AND INSURANCE
8.1 We offer free shipping within the United Arab Emirates.
8.2 Delivery times on our website are estimates and begin from the dispatch date. We will deliver your order within 30days of accepting it. If delays occur due to reasons beyond our control, we will notify you and work to minimize the impact.
8.3 Each purchase is insured while in transit until it is delivered to your specified address. A signature is required upon delivery, at which point responsibility for the products transfers to you.
8.4 If delivery is made to a recipient other than you like a gift, their signature or a signature at the delivery address confirms delivery and fulfillment. You are responsible for the products once they arrive at the address provided.
SECTION 9 - RETURN REQUIREMENT
9.1 You have 7days after receiving your item to request a return.
9.2 To request a product return, email us the photo and video of the product at info@palacesjewellery.com along with a copy of your invoice. The item must be unworn, unused, with tags and in its original packaging.
9.3 If your request is approved, we will provide a shipping label and instructions. Items returned without prior approval will not be accepted.
9.4 Returns must be sent to Palaces Jewellery Shop 4&5, Mohammed Al Ghurair Building, Gold Souk, Deira, Dubai, UAE
SECTION 10 - PRODUCTS AND SERVICES
10.1 Some products or services are available only online and may have limited quantities. Returns or exchanges are subject to our Refund Policy: [LINK TO REFUND POLICY]
10.2 We aim to display product colors and images as accurately as possible, but we cannot guarantee your monitor’s display is accurate.
10.3 We may limit sales of products or services to any person, region, or jurisdiction and restrict quantities at our discretion. Product descriptions, pricing, and availability may change at any time without notice.
10.4 We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 11 - ONLINE STORE TERMS
11.1 By agreeing to these Terms, you confirm that you are of legal age in your state or province, or that you have consented to your minor dependents using this site.
11.2 You may not use our products or services for illegal purposes or violate any applicable laws (including copyright laws). Transmission of viruses, worms, or destructive code is strictly prohibited.
11.3 Any breach of these Terms will result in immediate termination of services.
SECTION 12 - GENERAL CONDITIONS
12.1 We can refuse service to anyone at any time.
12.2 Your content (except credit card details) may be transferred unencrypted across networks or adjusted for technical reasons. Credit card information is always encrypted during transfer.
12.3 You agree not to copy, sell, or exploit any part of our Service without our written permission.
12.4 Headings in this agreement are for convenience and do not affect the Terms.
SECTION 13 - ACCURACY OF UPDATED INFORMATION
13.1 We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The content is for general information only and should not be your sole basis for decisions. Use it at your own risk.
13.2 Some content may be historical and is provided for reference only. We can change site content anytime but are not obligated to update it. You are responsible for monitoring any changes.
SECTION 14 - GOVERNING LAW
14.1 Palaces Jewellery will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
14.2 These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of United Arab Emirates.
SECTION 15 - THIRD-PARTY LINKS
15.1 Some content, products, or services on our site may include materials from third parties.
15.2 Third-party links may take you to websites not affiliated with us. We are not responsible for reviewing their content, accuracy, or any products, services, or materials they offer.
15.3 We are not liable for any harm or damages from transactions or use of third-party websites. Please review their policies and practices carefully before engaging in any transaction. Direct any complaints or concerns about third-party products to the third party.
SECTION 16 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
16.1 If you send us submissions (like contest entries, ideas, or suggestions), you agree that we can edit, copy, publish, translate, or use them in any way, without restriction or compensation. We are not obligated to:
- Keep comments confidential.
- Pay for comments.
- Respond to comments.
16.2 We may monitor, edit, or remove content that we find unlawful, offensive, or in violation of these Terms.
16.3 Your comments must not violate third-party rights (e.g., copyright, trademark, privacy) or contain illegal, abusive, or harmful material, including viruses or malware. You agree not to use false information or mislead others about the origin of your comments.
16.4 You are solely responsible for your comments and their accuracy. We are not liable for any comments posted by you or others.
SECTION 17 - PERSONAL INFORMATION
17.1 Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 18 - ERRORS, INACCURACIES AND OMISSIONS
18.1 Occasionally, our site or services may contain errors or omissions, such as in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these errors, update information, or cancel orders at any time without prior notice, including after an order has been placed.
18.2 We are not obligated to update or clarify information on our site or related services, including pricing, unless required by law. Any update date shown does not imply that all information has been modified or updated.
SECTION 19 - PROHIBITED USES
19.1 You are prohibited from using the site or its content for:
- Any unlawful purpose.
- Soliciting others to perform unlawful acts.
- Violating laws, rules, or regulations.
- Infringing on intellectual property rights.
- Harassing, abusing, defaming, or discriminating against others.
- Submitting false or misleading information.
- Uploading viruses or malicious code that could harm the Service or other websites.
- Collecting or tracking others' personal information.
- Spamming, phishing, or unauthorized data scraping.
- Obscene or immoral purposes.
- Interfering with security features of the Service or related websites.
We may terminate your access for violating these prohibited uses.
SECTION 20 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
20.1 We do not guarantee that our Service will be uninterrupted, secure, timely, or error-free. We do not warrant that results from the Service will be accurate or reliable.
20.2 We may remove or cancel the Service at any time without notice. Your use of the Service is at your own risk. All products and services are provided “as is” and “as available,” without warranties of any kind, including implied warranties of merchantability, fitness for purpose, or non-infringement.
20.3 Palaces Jewellery and our team (directors, employees, affiliates, etc.) are not liable for any injury, loss, or damages of any kind, including direct, indirect, incidental, or consequential damages (e.g., lost profits, data loss, or replacement costs). This applies whether the claim is based on contract, negligence, or otherwise, even if we were advised of the possibility of such damages.
20.4 In jurisdictions where limitations of liability are restricted, our liability will be limited to the maximum extent allowed by law.
SECTION 21 - INDEMNIFICATION
21.1 You agree to defend, indemnify, and hold harmless Palaces Jewellery, its affiliates, partners, employees, and others involved, from any claims, losses, or demands (including reasonable legal fees) made by third parties due to:
- Your breach of these Terms of Service, or
- Your violation of any law or third-party rights.
SECTION 22 - SEVERABILITY
22.1 If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part will still be enforced to the fullest extent allowed by law. The unenforceable portion will be considered removed, but the rest of the Terms will remain valid and enforceable.
SECTION 23 - TERMINATION
23.1 Any obligations or liabilities incurred before termination will remain in effect.
23.2 These Terms of Service remain effective until terminated by either you or us. You can terminate them at any time by notifying us or by stopping the use of our site.
23.3 If we believe you have violated these Terms, we may terminate this agreement without notice. You will still be responsible for any amounts owed up to the termination date, and we may deny you access to our Services.
SECTION 24 - ENTIRE AGREEMENT
24.1 If we do not enforce any right or provision of these Terms, it does not mean we waive that right.
24.2 These Terms of Service, along with any policies posted on our site, form the entire agreement between you and us, governing your use of our Service. They replace any prior agreements, communications, or proposals, whether written or spoken.
24.3 Any ambiguities in these Terms will not be interpreted against the party that drafted them.
SECTION 25 - CHANGES TO TERMS OF SERVICE
25.1 You can review the latest version of the Terms of Service on this page at any time.
25.2 We may update, change, or replace any part of these Terms at our discretion by posting updates on our website. It’s your responsibility to check for changes periodically. Your continued use of the website or Service after updates are posted means you accept the changes.
SECTION 26 - CONTACT INFORMATION
26.1 Questions about the Terms of Service should be sent to our contact information posted below:
Email: info@palacesjewellery.com
Head Office Address: Palaces Jewellery
Office # 102, Hindi Plaza 1,
Gold Souk Extension, Deira, Dubai, P.O. Box 29807
United Arab Emirates
Branch 1 Address: Palaces Jewellery
Shop 5, Dalmook Bldg., Gate 3
Old Gold Souk, Deira, Dubai, P.O. Box 29807
United Arab Emirates
Branch 2 Address: Palaces Jewellery
Shop 4&5, Mohammed Al Ghurair Building, Gate 1
Old Gold Souk, Deira, Dubai, P.O. Box 29807
United Arab Emirates
This document was last updated in December 2024.